You are allowed to change your ticket up to 30 minutes before the departure. To make the amendment you will…
No, you cannot amend your ticket after the departure.
There are a few things to verify before amending a ticket: You must be registered You must log into your…
The ticket can be amended one time only. Up to when you can change it How to do it Amendments…
To amend a ticket follow these steps: Go to www.buscenter.travel (change into English on the top right corner) Register an…
Yes, the route can be changed when amending the ticket, but note that amendment options are limited to those provided…
The message is about changes regarding one or more of the following fields: The seat assigned is changed The bus…
Yes, it is possible (before the departure) to change date and route (within the possible solutions showed by the system…
Before the departure you can change date or time. You will pay a variable fee for the amendment. To proceed,…
You can change the name of the passenger any time before the departure however, there is a fee of 3…
Pet transportation is allowed on all buses except on International connections. If you book for the pet you will be…
If you have lost a piece of luggage or an item on the bus, please fill this form out and we…
You may take your bicycle on your Buscenter journey, as long as it is designed to fold in half by…
The bag you can take on board can weight maximum 5 kg and cannot have wheels.
Luggage stored in hold can be no more than 90cm x 70cm x 30cm and is limited to 20kg.
In all the domestic routes you can bring 1 luggage of 20kg and 1 handbag (no wheels) of 5kg to…
You cannot send a parcel on the bus unless you accompany it as a passenger.
Yes, there is a toilette on board.
Yes, bus seats can recline comfortably.
The majority of our buses are equipped with power sockets and free WiFi.
We strongly recommend that you bring a child car seat appropriate to your child’s age but have to ask you…
Yes, even children must have their own ticket and their own seat.
Children less than 14 years old must be always accompanied. Children between 14 and 18 can travel on their own…
To make a complaint please link here and fill the the form
If you are wheel chair user or require a special assistance please send us an email at info@buscenter.it with your name…
No, both the discount code and the voucher cannot be used more than one time. If used inappropriately (example try…
The discount code must be digit in a field which is located in the booking confirmation page, which is the…
The voucher can be used any time before it expires and the amount of the new ticket must be higher…
Fees applied: Change name = 3 euros Change route =3 euros + the difference of prices between the old ticket…
Yes, in most routes children fares are lower. It is important to select the range in which the child age…
Yes, children must always have their own ticket.
You can amend your ticket before the departure at a cost of 3 euros + the difference of prices between…
The voucher code must be inserted in the apposite field that appears in the booking page before being redirect to…
In our system you can book up to 10 people per time. If you are more than 10 you are…
No, there are no discounts for families but there are discounts for children in many of our services.
Online tickets are cheaper then those purchased in the travel agencies. In addition to the price some travel Agencies ask…
Yes it is included in the price paid.
We do have special fares for children in most of our services. During the booking process you will have the…
You must be at the departure point at least 10 minutes before the coach departure time.
In order to get the wifi you need to log through a social or your email. In a few buses…
You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food….
Buscenter has to many destinations and connections and a dense road network, for this reason it is impossible to produce…
when you arrive at the hall take the exit door and turn right, walk along the sidewalk , at the…
The ID can be requested for identification. For International trips it is compulsory to have a valid document to…
If the bus is more than 120 minutes late, the passenger is invited to contact our call center ( or…
If the bus is delayed we get in touch with the passengers by either email or sms or whatsapp or…
Promotions and discounts for the registered on Buscenter.it Expire date 30/11/2018 Code: PROMONORD euro 2,00 Applicable on the services: E…
To pay cash: buy the ticket from a travel agency or ticket office see list here buy a ticket from…
Only in the Regional service within Sicily it is possible to buy the ticket on the bus from the bus…
If you have lost your ticket you can show to the driver the email you have received from Buscenter when…
No, with Buscenter you can only buy tickets with a fixed date and time.
If you need to book a journey from one location, but return from a different location you will need to book…
You can book your ticket up to 15 minutes before the departure.
The vast majority of Buscenter timetables are available, for booking, up to 6 months in advance.
For the invoice please fill the form at www.buscenter.travel
If you purchase a ticket and are assigned a seat but want to change it, you must choose the option…
If the payment did not go through the ticket will not be generated and a new ticket can be purchased.
the ticket number is found on the top left of the ticket and is used to make amendments to the…
The transaction code is not enough for boarding. You need to show the electronic ticket or an hard copy of…
Buscenter does not add booking fee.
You can buy the ticket online at www.buscenter.it or by phone (tel 06 164 160) or in travel agency. You…
It is possible to book by phone but we would need to be provided with a credit card or alternatively…
You can buy a ticket both from our website or the App without registration. Advantages of being registered. If you…
The first time you log into your account buscent you must do it through the link you have received in…
If you are registered you can purchase your ticket from you account and the advantage is that in case you…
Usually, we are able to run services whatever the weather. However, when the weather is bad enough for us to…
If the run is cancelled we will contact the passenger as soon as we know it and the company will…
During the booking process near the name of the city there is a blue symbol, like a drop, if you…
when you arrive at the hall take the exit door and turn right, walk along the sidewalk , at the…
To sell Buscenter tickets as a partner please fill this form and we will send you our contract to sign.
In order to create an invoice for the commissions matured this is the procedure: 1- enter into your account 2-…
If you have bought a ticket in a travel agency or ticket office you are entitled to obtain a refund…
Yes, you can cancel your ticket at one condition: if you have purchased it from your account. You will need…
You can cancel your reservation and having a voucher in exchange if you have booked through your account in this…
If you have booked your ticket through your buscenter account you can redeem a voucher in exchange of a cancellation….
